Support

Joiyin support — help with the app, troubleshooting, and safety when meeting people through activities.

Support Center

Help using Joiyin, fixing common issues, and staying safe when you meet people from the app.

Getting Started

Creating Your Account

  1. Download the app from the App Store or Google Play
  2. Verify your email address
  3. Choose a username and complete your profile
  4. Grant location permissions for activity discovery
  5. Start discovering local activities

Your First Activity

  • Browse what’s happening near you in the next hour
  • Read activity descriptions carefully
  • Check the location and time
  • Join an activity that interests you, or just show up and ease into it
  • Show up and connect with others!

Using the App

Finding Activities

  • Location-based: See activities within a reasonable distance
  • Time-sensitive: Only shows activities happening soon (within the next hour)
  • Category filters: Find specific types of activities
  • Real-time updates: Activities update as people join or details change

Creating Activities

  • Be specific: Include clear time, location, and description
  • Be realistic: Don’t overcommit - keep groups small and manageable
  • Be present: Plan to actually show up and engage
  • Be flexible: Be open to who might join

Communication

  • Activity chat: Communicate with others about specific activities
  • Keep it relevant: Focus on the activity at hand
  • Be respectful: Remember there are real people behind the usernames
  • Report issues: Use the report feature for inappropriate behavior

Safety Guidelines

Meet in public. Tell someone where you’re going. Leave if something feels off. The rest is detail:

Meeting People

  • Public places only: Always meet in public, well-lit areas
  • Tell someone: Let a friend know where you’re going
  • Trust your instincts: If something feels off, leave
  • Stay sober: Avoid activities involving excessive alcohol or substances
  • Bring a friend: Especially for first meetings

Personal Information

  • Keep it private: Don’t share personal details like home address or phone number
  • Use the app: Communicate through Joiyin’s messaging system
  • Be cautious: Not everyone has good intentions
  • Report concerns: Alert us to suspicious behavior immediately

Red Flags

Watch out for:

  • Requests to meet in private or isolated places
  • Pressure to share personal information
  • Inappropriate sexual content or advances
  • Requests for money or financial information
  • Behavior that makes you uncomfortable

Troubleshooting

App Issues

App won’t load:

  • Check your internet connection
  • Force close and restart the app
  • Update to the latest version
  • Restart your device

No activities showing:

  • Check location permissions in your device settings
  • Try expanding your search radius
  • Check if location services are enabled
  • Activities may be limited in some areas (help us grow!)

Can’t join activities:

  • Activity may be full or cancelled
  • Check if you meet any requirements listed
  • Ensure your account is verified
  • Contact support if the issue persists

Account Issues

Forgot password:

  • Use “Forgot Password” on login screen
  • Check your email for reset instructions
  • Contact support if you don’t receive the email

Account suspended:

  • Check your email for notification with details
  • Review our community guidelines
  • Appeal through support if you believe it’s an error

Can’t verify account:

  • Check that you entered the correct email address
  • Look for verification message in spam folder
  • Try requesting a new verification code
  • Contact support for manual verification

Community Guidelines Reminder

Do:

  • Show up for activities you join
  • Treat others with respect
  • Report inappropriate behavior

Don’t:

  • Create fake or spam activities
  • Harass or threaten other users
  • Share inappropriate content
  • Use the app for commercial promotion
  • Create multiple accounts

Reporting & Appeals

How to Report

  • Use the report button in the app interface
  • Email safety@joiyin.com for serious concerns
  • Include screenshots if helpful
  • Provide as much detail as possible

What We Review

  • Inappropriate content or behavior
  • Fake or spam activities
  • Safety concerns
  • Harassment or abuse
  • Terms of service violations

Appeal Process

If you believe your account was unfairly suspended:

  1. Email support@joiyin.com
  2. Include your username and appeal reason
  3. Provide any relevant context
  4. Wait for our review (usually 24-48 hours)

Need More Help?

Contact Options

Before Contacting Support

Please include:

  • Your username
  • Device type (iPhone/Android)
  • App version
  • Description of the issue
  • Screenshots if relevant

Questions? Email support@joiyin.com or see the FAQ.